Reputation repair that protects trust (and keeps things calm)
If negative reviews are hurting enquiries, we’ll help you stabilise, respond professionally, and rebuild a healthier review profile over time.
Important: We can’t guarantee review removals, that's what Google decides. We focus on safe, ethical steps that improve how your business looks to new customers.
Clarity
Consistency
Trust
Common situations
- A sudden run of negative reviews
- Spam / fake review attacks
- Low rating reducing enquiries
- Unhelpful (or no) responses making things look worse
- Repeat complaints that point to a process issue
Our tone
Friendly: we keep communication clear and human.
Professional: we avoid escalation or blame.
Consistent: the goal is steady improvement month by month.
What reputation repair includes
1) Triage & next steps
- Review pattern check: what happened, when, and why it matters
- Identify what may be reportable vs what needs a response
- Create a simple, safe plan to stop further damage
2) Response strategy
- Draft calm, professional responses that de-escalate
- Templates so your team stays consistent
- Guidance on what to say (and what to avoid)
3) Review rebuild plan
- Ethical review request process (timing, wording, channel)
- QR/link flow guidance for customers
- Practical steps to increase steady review volume
Want a recovery plan built around your situation?
Request a free audit and tell us what’s been happening. We’ll advise on the safest next steps.
Frequently Asked Questions?
Should I respond to every negative review?
Often yes, but not always. We’ll recommend the best approach case-by-case.
How long does it take?
Stabilisation can be quick. Rebuilding trust typically takes weeks to months depending on customer volume.
Can you remove fake reviews?
We can guide reporting and documentation. Removal decisions are always Google’s.
Do you help improve internal processes?
Yes. Reducing negatives often starts with handling issues before they become public reviews.
Disclaimer: Google determines ranking outcomes and review removals. We focus on best-practice improvements and ethical reputation strategy.
Google and Google Business Profile are trademarks of Google LLC.
Quick Links
Contact Info
Office Address
John Buddle Work Village, Buddle Rd, Newcastle upon Tyne, NE4 8AW
sales@diverse-media.co.uk
Phone
0191 2267956